We are committed to providing top-class support to all of our customers. Read below for information on obtaining support and links to resources.
Getting Help or Contacting Us
The best way to get help is to submit a ticket to our own helpdesk, or sending an email to support@deskprolive.com. These are the only official means of contacting us.
If you want peer support from other customers you might want to try opening a new thread on our forums. We encourage you to use our forums if you want to get advice related to running a helpdesk, or need help solving problems that aren't exactly to do with DeskPRO.
Documentation
Our helpdesk hosts all of the documentation for DeskPRO. Check out our knowledgebase for frequently asked questions, or our manuals for complete user guides on DeskPRO.
Submitting Feedback
If you want to submit a feature suggestion, we encourage you to post a new thread on our forums. This way, the topic is open for discussion and we can gain insight from everybody.
If you have encountered a bug, please open up a bug report in our bug tracker. Our developers routinely provide patches to high-priority bugs.